Show Side Menu

Welcome To The Practice

Dr Mayes, Dr Jayalalitha, Dr Khapra, Dr Miller and Dr Alagarsamy

Crossfell Road
Berwick Hills
Cleveland TS3 7RL

Telephone: 01642 296777
Home Visits: 01642 296999

The practice is open: 
Monday to Friday 8.30am - 6.00pm
with a receptionist available on the front desk and telephones

There is a pre-bookable appointment only service on
Saturday 7.45am - 13.15pm.

Prescriptions can be collected.

The practice is not open Bank Holidays

If you need to see or speak to a GP on a bank holiday,  over the weekend or between the hours of 6pm to 8am Monday to Friday then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service. To learn more about our STAR – local extended GP hours service please access the following link.


We would be grateful if you would complete this survey about your general practice and your most recent visit.
Feedback from this survey will let us see how we are doing.

Click here to complete our online Friends & Family Test.

Booking Appointments & Order Repeat Prescriptions Online

Before patients can use this service they must obtain a user name and password from reception.

A username and password will only be provided after completion of an application form and photographic identification of the applicant is submitted.

If photographic identification is unavailable a utility bill can be substituted as identification and a user name and password will be posted to the applicant if a stamped self addressed envelope is provided.

Patients now have the option to order repeat prescriptions online. This service is only available for repeat prescriptions.
Requests for additional/alterations of prescriptions can not be ordered by this method.

Click here to access systmonline


Please be advised that the Practice is taking part in a National Enhanced Service which aims to reduce the number of unplanned admissions.

The Practice is in the process of sending letters to patients who have been identified as potentially requiring a higher level of care and who may be at risk of a future unplanned admission. The letters will provide the patient with a named accountable GP and an explanation of the additional service.

Medicine Wastage In The NHS

Click here to download the patient information leaflet regarding wasted and/or unused medicines.

Practice History

Historically the practice resulted from the combination of four practices covering Normanby, Eston, Grangetown, South Bank and the whole of Middlesbrough. It moved to 545 Normanby Road from South Bank in 1980 and from Longlands Road and North Ormesby to Crossfell Health Centre in May 1999. The Health Centre provides excellent, well equipped, purpose-built premises which offer a high quality surgery environment for both patients and practice team.

In October 2002 the practice joined the government pilot scheme to provide personal medical services (PMS) for our patients by employing extra staff and introducing additional clinics.

The Practice Philosophy

The aim of the practice is to provide high quality care at the point of need to our practice population (and other temporary residents). We will endeavour to anticipate needs and intervene with preventative strategies where available.

We encourage development of all our staff through recognised training schemes and in-house training and professional development in line with the White Paper expectations.

The care of our patients is fundamental to the service we provide and it should be recognised that the patient has responsibility in part for their own wellbeing. To that end we may prescribe treatments to aid a particular complaint or condition and may recommend changes and modifications in lifestyle to promote patients’ wellbeing.

We will review and monitor the services we provide to ensure that our commitment to high quality patient care remains constant.

We work with:

NHS South Tees Clinical Commissioning Group
North Ormesby Health Village
1st Floor
Trinity Mews
North Ormesby
Telephone number: 01642 511868

Practice News

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

AXA Speedy Access Merely Theatre
© Neighbourhood Direct Ltd 2017
Crossfell Road, Berwick Hills, Middlesbrough, Cleveland, TS3 7RL
  • Telephone 01642 296777
Practice Website supplied by Oldroyd Publishing Group
AXA Speedy Access
Merely Theatre
Back to top