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Accessible Information Standard

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille.

Further information can be obtained on the NHS website:  www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

We will be collecting this information initially for new patients on registering, and for patients who are known to the practice to have a disability which requires communication via a specific method.

If you require a specific method of communication because of a disability, please inform the practice as soon as possible to ensure this information is recorded or complete the Accessible Information Standard Form below. You can also download the form here. Please fill it in then hand in at reception.

1Accessible Information Standard

We wish to understand and record any particular communications needs you might have.

We will then do our best to meet your needs in all contacts with the practice.

If YES please complete the rest of questionnaire.

If No you do not need to answer any further questions.

2The Accessible Information Standard Aims to ensure that patients (or their carers) who have a disability or sensory loss can receive, access and understand information, E.g. in large print, braille or via email, and professional communication support if needed.

This applies to patients and their carers who have information and/or communication needs relating to a Disability, Impairment or Sensory Loss. It also applies to parents and carers of patients who have such information and /or communication needs, where appropriate.

Individuals most likely to be affected by the standard include people who are blind or deaf, who have some hearing and/or visual loss, and people with a learning disability. However this list is not exhaustive.


Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key known only to the GP practice and is accessed over a secure connection by nominated Practice staff. Our practice has a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


Your Neighbourhood Professionals. Just a Click Away!
Crossfell Road, Berwick Hills, Middlesbrough, Cleveland, TS3 7RL
  • Telephone 01642 296777
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Your Neighbourhood Professionals. Just a Click Away!
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