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Complaints & Suggestions

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria. The practice manager will give you further information if so required. Our practice complaints leaflet gives details of the procedure and is available from reception. Our aim is to give you the highest standard of service we can offer and we will try to deal swiftly with any problems that may occur. Help us to help you.

Please complete our complaints form and our practice manager will investigate your complaint. You will receive an acknowledgement within 3 days and a full response in 20 days or be advised if there is a delay.

Name of local health watch:

Healthwatch Middlesbrough
Catalyst House
27 Yarm Road
TS18 3NJ

Website details:
Telephone number: 01642 688312 (general Office Enquiries) 0808 1729559 (info & advice)

NHS England

NHS England is the commissioner of primary care services and, if you prefer, you can send your complaint about services to NHS England at the address below:
Tel: 0300 311 22 33
In writing: NHS England, PO Box 16738, Redditch, B97 9PT

Who can help me in making a complaint?

The North East Independent Complaints Advocacy (ICA) team can guide and support you though the complaints process. They can help you put your complaint in writing and attend meetings with you. However, the ICA team does not investigate complaints. Support to residents of the North East is available from the North East ICA who can be contacted on 0808 802 3000.

If you remain dissatisfied with the response to your complaint you have the right to ask the Health Service Ombudsman to review your case. The Ombudsman is completely independent of the NHS and Government. You can contact the Ombudsman at:

Parliamentary and Health Service Ombudsman,
Mosley Street,
M2 3HQ.

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